Training for Office Managers & Admins
July 28 - August 1
Why This Training Is a Game-Changer
Office managers and admins are the unsung heroes of every successful organization. You’re the ones ensuring the daily grind runs smoothly, from keeping equipment in top shape to managing records and handling a million administrative tasks. Your work directly impacts productivity, efficiency, and the overall working conditions that drive a company forward.
This isn’t your average training. We’re going to equip you with the cutting-edge skills to master every aspect of office management. You’ll learn to organize, manage, and coordinate your entire office environment—from people and equipment to all the systems that make it hum.
Who Should Join?
This course is specifically designed for anyone in an office management, administration, supervision, or coordination role. If you’re looking to elevate your skills and become a true professional in office management, then this training is for you!
What You’ll Achieve
By the end of this dynamic 5-day program, you’ll gain the skills to:
- Effortlessly manage all administrative duties and ensure your office runs flawlessly.
- Create an exceptional guest experience, making everyone feel welcome and valued.
- Implement and improve office policies and procedures for optimal flow.
- Coordinate resources like a pro and effectively monitor budgets and expenses.
- Master office supply inventory and streamline ordering processes.
- Strategically manage office layout, planning, and even IT infrastructure.
Your Comprehensive Course Journey
Get ready to dive deep into these essential topics:
Introduction to Office Management
- What makes an office run? The core elements and principles.
- Understanding corporate and virtual office setups.
- Optimizing your office space.
- Smart planning for supplies and managing them efficiently.
- Ensuring office compliance and conducting audits.
- Crafting clear office policies and procedures.
Task Delegation
- Spotting the right person for the job: competence identification.
- Controlling and prioritizing tasks like a pro.
- Hitting every timeline and deadline.
- Streamlining your workflow.
- Keeping your team motivated and productive.
Communication Skills
- Understanding different communication styles.
- Mastering both oral and written communication.
- Building powerful networking skills.
- Delivering influential presentations.
- Perfecting your writing and editing techniques.
- Expertly managing emails and phone calls.
People Management Skills
- Identifying strengths and limitations in your team.
- Navigating workplace dynamics.
- Fostering amazing teamwork.
- Developing your emotional intelligence.
- Creating a healthy and thriving workforce.
- Ensuring smooth information flow.
- Sharpening your decision-making strategies.
Customer Service Skills
- Developing a winning customer care strategy.
- Expertly managing customer expectations.
- Using professional business language.
- Making a lasting positive impression.
- Strategies for attracting and keeping customers.
- Handling customer feedback like a pro.
Office Finances and Procurement Functions
- Understanding essential financial documents.
- Mastering petty cash management.
- Monitoring budgets with ease.
- Navigating procurement processes.
- Effective asset management.
Documents and Records Management
- Handling information and data with confidence.
- Exploring different filing methods and types.
- Setting up a solid record retention program.
- Ensuring document privacy and security.
- Understanding data protection best practices.
- The ins and outs of document digitalization.
- Leveraging records management systems.
Office Performance Measurement
- Measuring and evaluating work processes.
- Setting clear Key Performance Indicators (KPIs) for people and processes.
- Discovering tools to boost productivity.
- Boosting your organization’s standards, reputation, and image.
- Understanding the human side of capital.
- Performing a powerful SWOT analysis.
- Conducting effective performance reviews, appraisals, and action plans.
- Reshaping and rebalancing office processes for maximum impact.
Leadership and Governance
- An introduction to corporate governance.
- Developing your leadership potential.
- Embracing strategic leadership.
- Cultivating strong teamwork.
- Understanding accountability mechanisms.
Our Dynamic Training Approach
This training is led by our seasoned trainers, all with vast, real-world experience as experts in their fields. We believe in active learning, so you’ll experience a vibrant mix of engaging presentations, hands-on practical activities, lively discussions, in-class exercises, and insightful case studies. You’ll also receive comprehensive training notes and extra reference materials to keep learning long after the course.
Your Certification
Upon successfully completing this training, you’ll be awarded a certificate that showcases your newly acquired expertise.
Tailor-Made Solutions for Your Team
Need training specifically designed for your organization’s unique needs? We can create a customized course just for you! We’ll conduct a thorough assessment to understand your team’s current skills, knowledge gaps, and training expectations, ensuring a perfect fit.
Your Investment in Excellence
The cost for this transformative 5-day course is:
- Ksh. 70,000 per delegate for Kenyans.
- $550 per delegate for Non-Kenyans.
This fee covers all training materials, expert facilitation, and the venue. Please note it does not include 16% VAT, transport, accommodation, or meals. However, we’re happy to help you coordinate accommodation if needed.
Don’t just manage; lead! Register now and become an invaluable asset to your organization!