2-Day Essential Management Skills Course

This course provides an excellent foundation in the skills and behaviors you need to be an outstanding manager. You’ll learn how to get the best from your team.

Today’s managers need more than just workload management. You also need to:

• Motivate your team
• Manage change
• Handle difficult people
• Improve performance
• Coach and develop staff

After this workshop, you’ll have a complete toolbox of management skills. These skills will help you succeed in managing yourself and others.

Who Will Benefit?

This course is for anyone who manages people, especially:

• First-Time Managers
• Supervisors
• Team Leaders
• Sales Managers
• HR Professionals
• Project Managers
• Change Managers
• New Managers
• Staff with No Formal Management Training

What You’ll Learn

By the end of this course, you’ll be able to:

• Motivate and inspire employees
• Coach and develop staff effectively
• Resolve conflicts quickly
• Build and lead high-performing teams
• Gain enthusiastic cooperation
• Resolve performance issues quickly and effectively
• Delegate tasks with confidence
• Organize your time and workload

Essential Management Skills Training Agenda

 

Day 1

 

• Introduction & Objectives
• What Makes an Effective Manager?
  • Learn the difference between management and leadership.
  • Understand key duties of a manager.
  • Discover what makes a manager outstanding.
• Exploring Your Managerial Style/Potential
  • Take an assessment to find your current managerial style.
  • Learn how to use your style effectively at work.
  • Play a team game about management styles.
  • Understand what your style means to your team.
  • Learn how to improve your managerial skills.
• Coaching & Feedback Skills
  • Learn how to coach and give feedback to staff for their development.
  • Explore different coaching models.
  • Practice giving positive and constructive feedback in various situations (e.g., formal sessions, on-the-job coaching, reviews).
• Lunch
• Communication & Influencing Skills
  • Become a master communicator.
  • Learn to express your ideas clearly, concisely, and positively.
  • Build rapport.
  • Understand the importance of non-verbal communication.
  • Influence others to see your point of view and sell your ideas effectively.
  • Learn effective remote communication if applicable.
• Managing Conflict
  • Learn to manage one-on-one conflicts.
  • Manage conflicts between team members.
  • Use communication and process techniques to handle any conflict.

Day 2

• Delegation Skills
  • Understand why delegating is important.
  • Decide which of the seven levels of delegation is right for your team members.
• Managing Performance
  • Set goals, objectives, and create development plans for staff.
  • Review performance.
  • Manage under-performers.
  • Deal with difficult people effectively.
• Building High-Performance Teams
  • Learn to build highly effective and performing teams.
  • Help your team members work together to exceed targets.
• Lunch
• Time Management
  • Learn to prioritize your work.
  • Manage conflicting priorities.
  • Understand the difference between “importance” and “priority.”
  • Delegate work effectively.
• Motivation Skills & Understanding Others
  • Discover what motivates people.
  • Learn to use this knowledge to your advantage.
  • Figure out your staff’s motivations, values, and beliefs.
  • Tailor your communication to motivate them to do an outstanding job.

Investment

The cost is Ksh. 28,000 / $280 per delegate. This covers training materials, facilitation, and the venue.

It does not include transport, accommodation, or meals. We can help you coordinate accommodation if needed.