Course Overview
Conflicts are inevitable in any workplace, but how they are handled determines the overall success of teams and organizations. The Conflict Resolution and Negotiation Training by SBD Institute focuses on empowering participants with the skills to manage conflicts constructively, foster collaboration, and achieve win-win outcomes. Through practical exercises and expert-led discussions, this three-day course equips participants to turn conflicts into opportunities for growth and strengthen workplace relationships.

Course Objectives
At the end of this training, participants will be able to:

• Identify the root causes of workplace conflicts and address them effectively.
• Employ proven conflict resolution techniques to foster harmony.
• Apply strategies for win-win negotiation outcomes.
• Enhance communication and interpersonal skills for better teamwork.

Why You Should Attend
This training is designed to:

• Help you manage and resolve conflicts professionally and constructively.
• Improve your negotiation skills, leading to better workplace agreements.
• Strengthen interpersonal communication and emotional intelligence.
• Foster a positive and collaborative workplace culture.

Course Outline

1. Understanding Workplace Conflicts
   • Common causes of conflict in organizations.
   • The impact of unresolved conflicts on team dynamics.
2. Conflict Resolution Techniques
   • Mediation, collaboration, and compromise.
   • Tools for addressing disputes effectively.
3. Negotiation Strategies
   • Preparing for negotiations.
   • Achieving win-win outcomes through mutual understanding.
4. Building Interpersonal Skills
   • Effective communication and emotional intelligence.
   • Encouraging collaboration and trust within teams.

Who Should Attend
This course is ideal for:

• Team leaders and managers seeking to improve team dynamics.
• HR professionals responsible for conflict resolution.
• Employees looking to enhance their negotiation skills.
• Professionals at all levels who want to build better relationships at work.

Location and Duration
This three-day training will be hosted in Nairobi, Mombasa, and Kisumu, as outlined in the 2025 training calendar.